If you are not satisfied with your purchase, simply return it within 30 days, and we’ll replace it or refund the cost of the item (excluding shipping and processing fees). Christmas items purchased after September 1st must be returned before December 10th, or within 30 days of purchase (whichever occurs first). All non-Christmas items can be returned if in original, unused condition and their original unopened package within 30 days of purchase. Christmas items purchased after December 10th cannot be refunded.
We will replace any defective item. All damages or defects must be clearly communicated to the customer service representative within 10 days of purchase. Verification of the reported issues is completed through an inspection upon our receipt of the returned item(s). After our review, you will receive an exchange, merchandise credit or refund. All returned items must be in their original packaging and in the condition in which they were received for a full refund.
If a shipping charge was collected it will not be refunded unless the return is due to an error by Madisonville Christmas Company. Madisonville Christmas Company will not reimburse postage fees for a return. All returns must be accompanied with the packing slip or original receipt. Contact us by email at hello@madisonvillechristmas.com with instructions for returns.
Returns will be processed within 10 days after the merchandise has been returned. Credit card refunds will be processed on the credit card that your purchase was made. When returning your package, we suggest using UPS or any service that can track the package to assure the package was received by Madisonville Christmas Company. Madisonville Christmas Company is not responsible for returning funds on a package that is not received by us or is lost by the postal carrier.