Refund policy

Return Policy

If you’re not satisfied with your purchase, return it within 30 days for a refund or replacement (excluding shipping and processing fees).

Christmas items purchased after September 1st must be returned before December 10th or within 30 days of purchase, whichever comes first.

Items purchased after December 10th are non-refundable.. Items must be in original, unused condition with their unopened packaging to qualify for a return.

We replace defective items reported within 10 days of purchase. Items will be inspected upon return, and eligible refunds will be issued as an exchange, merchandise credit, or refund.

Shipping fees are non-refundable, and return postage is the customer’s responsibility unless the return is due to a Madisonville Christmas Company error.

All returns must include the packing slip or original receipt.

To initiate a return, contact us at shop@madisonvillechristmas.com or use the send form above.

We recommend using UPS or a trackable service, as we are not responsible for lost returns. Returns are processed within 10 days after receipt, and refunds will be issued to the original payment method.